Shipping policy

Shipping Policy

Last updated: July 14, 2026

Thank you for shopping with Wool Pots Direct. This Shipping Policy explains where we ship, how shipping charges are calculated, and what you can expect after placing an order.

Shipping Destinations

Wool Pots Direct currently ships to addresses within the United States.

Available shipping methods and destinations are determined by the delivery address entered at checkout. If no shipping method appears after you enter your address, we are currently unable to ship to that location.

Certain delivery services may not be available for:

  • Alaska and Hawaii;

  • US territories;

  • PO boxes;

  • APO, FPO, and DPO addresses; or

  • Remote or restricted delivery areas.

Availability will be displayed at checkout.

Order Processing

Orders are normally processed within 1–3 business days, excluding weekends and federal holidays.

Processing time is the period required to prepare, pack, and transfer an order to the shipping carrier. It is separate from the carrier’s estimated transit time.

Orders placed after normal business hours, on weekends, or on holidays will begin processing on the next business day.

During product launches, promotions, peak gardening periods, severe weather, or other periods of unusually high demand, processing may take longer. We will contact you if there is a significant delay affecting your order.

Shipping Rates

Shipping charges are calculated and displayed at checkout before payment is completed.

Rates may be based on:

  • Delivery address;

  • Package size and weight;

  • Order value;

  • Selected delivery service; and

  • Current carrier rates.

The shipping charge shown at checkout is the amount charged for the selected service unless your order or address is changed after purchase.

Any free-shipping promotion will be subject to the terms displayed with that promotion, including any minimum order value or geographic restriction.

Estimated Delivery Times

Estimated delivery times are displayed at checkout where available.

Standard US delivery will generally take approximately 3–7 business days after dispatch, depending on the destination and shipping service selected.

Expedited services may be available for certain addresses and will be displayed at checkout.

Delivery estimates:

  • Begin after the order has been processed and transferred to the carrier;

  • Do not include order-processing time;

  • Are provided as estimates rather than guaranteed delivery dates; and

  • May be affected by weather, carrier disruption, holidays, address issues, or other circumstances outside our reasonable control.

Choosing an expedited delivery service speeds up carrier transit but does not normally shorten the order-processing period.

Shipping Carriers

Orders may be shipped using USPS, UPS, FedEx, or another suitable delivery provider.

The carrier used may depend on the destination, package size, service selected, carrier availability, and fulfilment location.

We may use a different carrier offering an equivalent service where reasonably necessary to complete delivery.

Order Tracking

When tracking is available, you will receive a shipping-confirmation email containing a tracking link after your order has been dispatched.

Tracking information may take up to 24–48 hours to become active after the shipping label is created or the package is collected by the carrier.

Please check your spam or junk folder if you have not received a shipping-confirmation email.

You can also contact orders@woolpotsdirect.com with your order number if you need assistance locating your tracking information.

Accurate Shipping Information

Customers are responsible for providing a complete and accurate delivery address at checkout.

Before placing your order, please check:

  • Street number and street name;

  • Apartment, suite, or unit number;

  • City, state, and ZIP Code;

  • Recipient name;

  • Email address; and

  • Telephone number, where requested.

Wool Pots Direct is not responsible for delays or failed deliveries caused by incorrect or incomplete information supplied by the customer.

Address Changes

Contact orders@woolpotsdirect.com as soon as possible if you need to change your delivery address.

We will try to make the requested change, but we cannot guarantee that an address can be updated after an order has entered fulfilment or been transferred to the carrier.

Once an order has shipped, the carrier may not permit an address change. Any carrier redirection or address-correction charges may be the customer’s responsibility where the original address was entered incorrectly.

PO Boxes and Military Addresses

Some shipping services can deliver to PO boxes and APO, FPO, or DPO addresses, but availability depends on the products ordered, destination, and carrier.

Enter the full address at checkout to see whether an eligible shipping method is available.

Military-address deliveries may require additional transit time and may not qualify for expedited delivery.

Split Shipments

Products in the same order may occasionally be shipped separately because of package size, stock location, or fulfilment requirements.

When an order is divided into multiple shipments:

  • You may receive more than one shipping-confirmation email;

  • Each package may have a separate tracking number; and

  • Packages may arrive on different days.

You will not be charged additional shipping merely because we choose to divide an order into multiple packages.

Shipping Delays

Carrier delivery dates are estimates and may be affected by:

  • Severe weather or natural disasters;

  • High seasonal shipping volumes;

  • Federal holidays;

  • Transportation interruptions;

  • Carrier staffing or operational issues;

  • Incorrect or incomplete addresses;

  • Security checks;

  • Delivery restrictions; or

  • Events outside our reasonable control.

If we cannot ship your order within the timeframe promised when you placed it, we will contact you with an updated estimate and, where required by law, provide the opportunity to agree to the delay or cancel the affected order for a refund.

Delayed or Missing Packages

If your tracking information has not updated or your package has not arrived by the estimated delivery date, please:

  1. Review the tracking information for carrier updates;

  2. Confirm that the shipping address on the order is correct;

  3. Check around the delivery location;

  4. Ask other household members, neighbors, reception staff, or building management whether they accepted the package; and

  5. Allow a reasonable period for delayed carrier scans or delivery updates.

If the package still cannot be located, contact orders@woolpotsdirect.com with your order number and tracking information.

We will review the shipment and, where appropriate, assist with a carrier investigation or claim. Investigations and replacement decisions may require confirmation from the carrier.

Packages Marked as Delivered

If tracking states that a package was delivered but you cannot locate it, contact us as soon as reasonably possible.

We may ask you to:

  • Confirm the delivery address;

  • Check safe locations around the property;

  • Contact household members or neighbors;

  • Contact the carrier or local delivery office; and

  • Complete a missing-package declaration.

A carrier’s delivered scan does not automatically prevent us from investigating a genuine delivery problem.

We will review each case individually and provide any replacement, refund, or other remedy required under applicable law.

Damaged Packages

Please inspect your order when it arrives.

If the package or product appears damaged, contact returns@woolpotsdirect.com as soon as reasonably possible and include:

  • Your order number;

  • A description of the damage;

  • Photographs of the product;

  • Photographs of the external packaging;

  • Photographs of any internal packaging; and

  • A photograph of the shipping label.

Please retain the product and packaging until we confirm whether they are needed for a carrier investigation.

Damaged, defective, or incorrectly supplied products will be handled under our Return and Refund Policy.

Undeliverable and Refused Packages

Packages may be returned to us when:

  • The address is incorrect or incomplete;

  • Delivery is refused;

  • The recipient is unavailable;

  • The package is not collected;

  • The carrier cannot access the delivery location; or

  • The carrier determines that the address is undeliverable.

After the package is returned, we will contact you where possible.

If the delivery failure resulted from incorrect information supplied by the customer, refusal of delivery, or failure to collect the package, the original shipping cost, return shipping cost, and any carrier fees may be deducted from the refund to the extent permitted by law.

If the delivery failure was caused by Wool Pots Direct or the carrier, we will provide an appropriate remedy without charging the customer additional shipping costs.

Returned-to-Sender Orders

We cannot normally resend a returned-to-sender package until it has been received and inspected by our fulfilment location.

If you would like the order sent again, additional shipping charges may apply when the original address was incorrect, incomplete, or inaccessible.

A new delivery address may be required before the order can be resent.

Order Cancellations

Contact orders@woolpotsdirect.com immediately if you need to cancel an order.

We will try to cancel orders that have not entered fulfilment, but cancellation is not guaranteed.

Once an order has been processed or shipped, it must normally be handled under our Return and Refund Policy.

If an order is cancelled before shipment, any refund will be issued to the original payment method.

Preorders and Backordered Products

Products identified as preorders or backorders may have longer processing periods.

Any expected shipping date displayed on the product page is an estimate. If the expected shipping date changes materially, we will provide an update and any cancellation or refund option required under applicable law.

When an order contains both available and preorder or backordered products, we may hold the order until all products are ready or ship the available products separately.

International Shipping

Wool Pots Direct does not currently offer shipping outside the United States unless an international delivery option is specifically displayed at checkout.

Customers outside the United States should not place an order using a US address unless they are authorized to receive deliveries at that address.

Wool Pots Direct is not responsible for additional transportation, customs charges, import duties, taxes, delays, losses, or damage resulting from a customer independently forwarding an order outside the United States.

Sales Tax

Applicable US sales tax will be calculated at checkout based on the order, delivery address, and applicable tax requirements.

Sales tax is separate from shipping charges unless the checkout summary indicates otherwise.

Changes to This Shipping Policy

We may update this Shipping Policy periodically to reflect changes to our delivery services, fulfilment arrangements, carrier practices, or legal obligations.

The version that applies to an order is generally the version published when the order was placed, except where a change is required by law.

Contact Us

For questions about shipping, tracking, delivery, or an existing order, contact:

Wool Pots Direct
Email: orders@woolpotsdirect.com

For damaged products or return requests, contact:

Email: returns@woolpotsdirect.com